Warranty Information

Price Match Guarantee:

At Ichigo HDD, we ensure our customers that they will find the real value for money and that’s the key reason for offering market-competitive prices for everything listed on our website. Plus, we assure that you will find our product prices comparatively better than other competitors.

Premium Quality:

We are widely acclaimed for providing our customer with top-notch quality products. Every product that we dispatch to our customers are thoroughly tested to make sure that we are abiding by our commitment of providing an amazing customer experience. Further, we only deal in original products and everything that we offer are either “Used/Refurbished” or “Unused”.

Money-Back Guarantee:

We offer an unmatched experience to our customers and aims to make sure that every customer gets satisfied by the delivered products. Thus, we offer a customer friendly “Return Policy” so that you can return equipment if not satisfied with them.

Complimentary Cisco Expert Consultancy Service Technical Support:

We at Ichigo HDD, offers free-of-cost Cisco Expert Consultancy Service (CCIE) to our customers so that they can find a better experience while using the products. Thus, you can reach out to us through contact number, email, or the live chat feature for quick assistance in this regard.

Secure Payment & Quick Shipment:

We are trusted by countless customers for providing a secure shopping environment. Our logistics partners always deliver the products on the committed time and that too in a safe and sound manner. When it comes to payment, the methods are authorized with MacAfee Security & VeriSign Secured.

Return Material Authorization Process:

Any customer who wants to return the received products must raise a Return Material Authorization request and adhere to the following terms and conditions:

The policy implies on every product of Ichigo HDD except for the reason of return.

The products must be returned with complete accessories, software, and manuals.

Warranty claim must be placed in their original packaging and it must be undamaged.

After receiving RMA, the products must be packed in the same manner the way it was delivered. If the box is marked or damaged, then a 25% restocking fee will be charged.

Refrain from writing directly on the original box or packaging.

RMA number must be mentioned on the outer box of the package otherwise it won’t be accepted without it.

Ichigo HDD’s complete address must be mentioned on the outer box through a label.

Once the package is received by the concerned department, it will be tested, and once done with that, exchanged products will be dispatched immediately so that customers can get them within 10 days.

Kindly acknowledge that if the purchased order is not the same, then the customer care team must be informed within 2 days of purchase.